Refund policy
REFUND, RETURN & CANCELLATION POLICY
Last Updated: 17th June 2026
At Project Aero, all products are manufactured, prepared, packaged, and shipped specifically for each customer order. Please read this policy carefully before purchasing.
By placing an order through our website, you acknowledge that you have read, understood, and agreed to this policy.
CHANGE OF MIND
Project Aero does not accept returns, refunds, or exchanges for change of mind.
This includes, but is not limited to:
• Ordering a product and later deciding you no longer want it.
• Purchasing based on emotion or impulse.
• Finding the item cheaper elsewhere.
• Deciding the modification is no longer within your budget.
• Receiving the item and changing your mind.
• Selling your vehicle after placing the order.
• Purchasing a vehicle-specific product and later selling or trading the vehicle.
• Purchasing the incorrect product, variant, colour, model, or option.
• Accidentally placing an order.
• Accidentally clicking "Buy Now".
• Using the wrong payment card.
• Ordering without fully reading the product description.
• Ordering without checking vehicle compatibility.
• Ordering without checking local laws, regulations, customs charges, duties, or import requirements.
ORDER CANCELLATIONS
Once an order has been placed, production planning, inventory allocation, packaging preparation, and administration processes commence immediately.
For this reason, Project Aero does not accept order cancellations due to:
• Change of mind.
• Incorrect product selection.
• Incorrect shipping details supplied by the customer.
• Financial reasons.
• Vehicle sale or ownership changes.
• Extended delivery expectations.
• Delays caused by customs, carriers, weather events, peak seasons, or circumstances outside our control.
LEAD TIMES
Many Project Aero products are manufactured, prepared, or packed to order.
The following products generally have a processing timeframe of 5–10 business days before dispatch:
• Front Lips
• Complete Lip Kits
• Side Skirt Extensions
• Rear Spats
• Pre-Order Products
These lead times are estimates only and may vary depending on production demand, seasonal volumes, material availability, carrier delays, public holidays, and circumstances beyond our control.
Orders will not be eligible for cancellation, refund, or chargeback solely because a customer did not read, misunderstood, or disagrees with stated lead times.
INCORRECT PRODUCT ORDERED
If a customer orders the wrong product, Project Aero may, at its sole discretion, assist with exchanging the order before dispatch.
Any difference in product pricing, shipping costs, processing fees, or additional freight charges will be payable by the customer.
Once an order has shipped, no refund will be provided because an incorrect item was selected by the customer.
DAMAGED OR INCORRECT ITEMS
Customers must inspect all deliveries immediately upon receipt.
If an item arrives:
• Damaged in transit; or
• Incorrect due to an error by Project Aero
the customer must notify Project Aero within 24 hours of delivery.
Claims submitted after 24 hours may be declined.
Claims must include:
• Order number.
• Clear photographs of packaging.
• Clear photographs of shipping labels.
• Clear photographs of the product.
• Detailed description of the issue.
If approved, Project Aero will determine whether to:
• Replace the item;
• Repair the item;
• Supply replacement parts; or
• Provide another suitable remedy.
NON-DELIVERY CLAIMS
Customers must ensure that all shipping information provided is accurate and complete.
Project Aero is not responsible for delivery issues resulting from:
• Incorrect addresses.
• Incomplete addresses.
• Failure to collect parcels.
• Refused deliveries.
• Missed delivery appointments.
• Customer unavailability.
Additional freight charges incurred due to these circumstances will be the responsibility of the customer.
CHARGEBACKS
By placing an order, customers acknowledge and agree to this policy.
Chargebacks initiated for reasons covered by this policy may be disputed using:
• Website order records.
• Checkout acceptance records.
• Tracking information.
• Carrier delivery confirmation.
• Customer correspondence.
• Product descriptions and lead time disclosures.
FITMENT & MANUFACTURING TOLERANCE CLAUSE:
Due to the nature of aftermarket automotive products, minor variations in fitment, installation method, panel gaps, surface finish, mounting position, and manufacturing tolerances may occur. Such variations are considered normal characteristics of aftermarket products and do not constitute defects.
Project Aero is not liable to refund if a product doesn't fit your vehicle due to previous damages.
AUSTRALIAN CONSUMER LAW
Nothing in this policy excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law.
Where required by law, Project Aero will provide remedies in accordance with Australian Consumer Law.