Shipping policy

SHIPPING POLICY

Last Updated: 17th June 2026

By placing an order through Project Aero, you acknowledge and agree to this Shipping Policy.

SHIPPING CARRIERS

Project Aero ships orders using:

• Aramex
• UPS
• Australia Post (selected domestic and international shipments)

Carrier selection is determined by destination, package size, service availability, and operational requirements.

PROCESSING TIMES

Many products are made, prepared, or packaged to order.

Typical processing times for Front Lips, Complete Lip Kits, Side Skirt Extensions, Rear Spats, and Pre-Order products are 5–10 business days before dispatch.

These timeframes are estimates only and are not guaranteed.

CUSTOMS, DUTIES & IMPORT TAXES

International customers are solely responsible for all:

• Customs duties.
• Import taxes.
• Tariffs.
• Brokerage fees.
• Government charges.
• Customs processing fees.
• VAT, GST, sales taxes, or similar taxes.
• Clearance fees.
• Storage fees.
• Any other import-related costs imposed by local authorities.

Project Aero does not collect, calculate, estimate, reimburse, or pay these charges.

Import regulations vary between countries, states, provinces, territories, and local jurisdictions. Customers are responsible for conducting their own due diligence regarding applicable charges before purchasing.

Refusal to pay customs charges does not qualify for:

• A refund.
• A chargeback.
• Order cancellation.
• Return shipping reimbursement.

CUSTOMS DELAYS

Project Aero has no control over customs inspections, clearance procedures, government processing times, or border delays.

Delivery estimates do not include customs processing times.

Project Aero is not responsible for delays resulting from:

• Customs inspections.
• Border processing.
• Government agencies.
• Carrier security checks.
• Import clearance procedures.

FAILED DELIVERY ATTEMPTS

Customers are responsible for monitoring shipment tracking information and ensuring someone is available to receive the shipment where required.

Any fees resulting from:

• Missed deliveries.
• Re-delivery requests.
• Incorrect addresses.
• Refused deliveries.
• Returned shipments.
• Storage charges.
• Address correction fees.

will be the sole responsibility of the customer.

RETURNED SHIPMENTS

If an order is returned due to:

• Failure to pay customs charges.
• Refused delivery.
• Failure to collect the parcel.
• Incorrect shipping information.
• Delivery rejection.

Any return shipping charges, carrier fees, customs fees, brokerage fees, storage fees, or reshipment costs will be deducted before any discretionary refund consideration.

LOSS OR DAMAGE IN TRANSIT

Risk of loss transfers upon delivery to the shipping address supplied by the customer.

Customers must report transit damage within 24 hours of delivery and provide supporting photographs.

ADDRESS ACCURACY

Customers are responsible for ensuring all shipping information is correct before placing an order.

Project Aero accepts no responsibility for delays, losses, or additional charges resulting from inaccurate customer-supplied information.

SHIPPING ESTIMATES

All delivery estimates displayed on our website are estimates only and are not guaranteed delivery dates.

Project Aero is not liable for losses, expenses, inconvenience, or consequential damages arising from shipping delays.

INTERNATIONAL ORDERS

Project Aero ships products worldwide.

Customers are solely responsible for understanding the import requirements, duties, taxes, tariffs, restrictions, and customs regulations applicable within their destination country.

Project Aero does not provide legal, customs, taxation, brokerage, or import advice.

Customers should contact their local customs authority before purchasing if they are uncertain about any applicable charges.

REFUSED OR ABANDONED SHIPMENTS

If a customer refuses delivery, refuses to pay customs charges, abandons a shipment, or fails to complete customs clearance requirements, Project Aero shall not be responsible for any resulting losses.

Any refund consideration remains entirely at Project Aero's discretion and may be reduced by:

• Original shipping costs
• Return shipping costs
• Customs charges
• Carrier fees
• Storage fees
• Administrative costs
• Brokerage fees

In some circumstances, returned goods may be destroyed by customs authorities or carriers. Project Aero accepts no responsibility for losses arising from such actions.